Development of a task analysis tool to facilitate user interface design

A good user interface is one that facilitates the user in carrying out his task. Such interfaces are difficult and costly to produce. The most important aspect in producing a good interface is the ability to communicate to the software designers what the user's task is. The Task Analysis Tool is a system for cooperative task analysis and specification of the user interface requirements. This tool is intended to serve as a guide to development of initial prototypes for user feedback

Final Report for the DARPA/NSF Interdisciplinary Study on Human–Robot Interaction

As part of a Defense Advanced Research Projects Agency/National Science Foundation study on human–robot interaction (HRI), over sixty representatives from academia, government, and industry participated in an interdisciplinary workshop, which allowed roboticists to interact with psychologists, sociologists, cognitive scientists, communication experts and human–computer interaction specialists to discuss common interests in the field of HRI, and to establish a dialogue across the disciplines for future collaborations. We include initial work that was done in preparation for the workshop, links to keynote and other presentations, and a summary of the findings, outcomes, and recommendations that were generated by the participants. Findings of the study include— the need for more extensive interdisciplinary interaction, identification of basic taxonomies and research issues, social informatics, establishment of a small number of common application domains, and field experience for members of the HRI community. An overall conclusion of the workshop was expressed as the following— HRI is a cross-disciplinary area, which poses barriers to meaningful research, synthesis, and technology transfer. The vocabularies, experiences, methodologies, and metrics of the communities are sufficiently different that cross-disciplinary research is unlikely to happen without sustained funding and an infrastructure to establish a new HRI community

Common Metrics for Human-Robot Interaction

This paper describes an effort to identify common metrics for task-oriented human-robot interaction (HRI). We begin by discussing the need for a toolkit of HRI metrics. We then describe the framework of our work and identify important biasing factors that must be taken into consideration. Finally, we present suggested common metrics for standardization and a case study. Preparation of a larger, more detailed toolkit is in progress

Toward Visualization-Specific Heuristic Evaluation

This position paper describes heuristic evaluation as it relates to visualization and visual analytics. We review heuristic evaluation in general, then comment on previous process-based, performance-based, and framework-based efforts to adapt the method to visualization-specific needs. We postulate that the framework-based approach holds the most promise for future progress in development of visualization-specific heuristics, and propose a specific framework as a starting point. We then recommend a method for community involvement and input into the further development of the heuristic framework and more detailed design and evaluation guidelines

Employing a User-Centered Design Process for Cybersecurity Awareness in the Power Grid

In this paper, we discuss the process we are using in the design and implementation of a tool to improve the situation awareness of cyberattacks in the power grid. We provide details of the steps we have taken to date and describe the steps that still need to be accomplished. The focus of this work is to provide situation awareness of the power grid to staff from different, non-overlapping roles in an electrical transmission organization in order to facilitate an understanding of a possible occurrence of a cyberattack. Our approach follows a user-centered design process and includes determining the types of information to display, the format of the displays, and the personnel to whom the display should be shown. Additionally, there is the issue of how much help the tool can provide in the way of assessing the probability of a cyberattack given the current status of various portions of the power grid. Regardless, the ability to provide a common operating picture should enable the various groups to collaborate on a response

Human Research Program Space Human Factors Engineering (SHFE) Standing Review Panel (SRP)

The Space Human Factors Engineering (SHFE) Standing Review Panel (SRP) evaluated 22 gaps and 39 tasks in the three risk areas assigned to the SHFE Project. The area where tasks were best designed to close the gaps and the fewest gaps were left out was the Risk of Reduced Safety and Efficiency dire to Inadequate Design of Vehicle, Environment, Tools or Equipment. The areas where there were more issues with gaps and tasks, including poor or inadequate fit of tasks to gaps and missing gaps, were Risk of Errors due to Poor Task Design and Risk of Error due to Inadequate Information. One risk, the Risk of Errors due to Inappropriate Levels of Trust in Automation, should be added. If astronauts trust automation too much in areas where it should not be trusted, but rather tempered with human judgment and decision making, they will incur errors. Conversely, if they do not trust automation when it should be trusted, as in cases where it can sense aspects of the environment such as radiation levels or distances in space, they will also incur errors. This will be a larger risk when astronauts are less able to rely on human mission control experts and are out of touch, far away, and on their own. The SRP also identified 11 new gaps and five new tasks. Although the SRP had an extremely large quantity of reading material prior to and during the meeting, we still did not feel we had an overview of the activities and tasks the astronauts would be performing in exploration missions. Without a detailed task analysis and taxonomy of activities the humans would be engaged in, we felt it was impossible to know whether the gaps and tasks were really sufficient to insure human safety, performance, and comfort in the exploration missions. The SRP had difficulty evaluating many of the gaps and tasks that were not as quantitative as those related to concrete physical danger such as excessive noise and vibration. Often the research tasks for cognitive risks that accompany poor task or information design addressed only part, but not all, of the gaps they were programmed to fill. In fact the tasks outlined will not close the gap but only scratch the surface in many cases. In other cases, the gap was written too broadly, and really should be restated in a more constrained way that can be addressed by a well-organized and complementary set of tasks. In many cases, the research results should be turned into guidelines for design. However, it was not clear whether the researchers or another group would construct and deliver these guidelines

Pathways to identity: using visualization to aid law enforcement in identification tasks

The nature of identity has changed dramatically in recent years and has grown in complexity. Identities are defined in multiple domains: biological and psychological elements strongly contribute, but biographical and cyber elements also are necessary to complete the picture. Law enforcement is beginning to adjust to these changes, recognizing identity’s importance in criminal justice. The SuperIdentity project seeks to aid law enforcement officials in their identification tasks through research of techniques for discovering identity traits, generation of statistical models of identity and analysis of identity traits through visualization. We present use cases compiled through user interviews in multiple fields, including law enforcement, and describe the modeling and visualization tools design to aid in those use cases